Warranty
SPITFIRE DOORS LIMITED
ALUMINIUM DOOR WARRANTY
The warranty set out in Clause 1 (this warranty) is given by Spitfire Doors Limited, company registered number 9665503, whose registered office is: Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ in respect of Spitfire Doors S-200 Series hinged doors, S-500 Series hinged doors, S-600 Pivot Series doors and S-700 Pivot Series doors (“Door” or “Doors”).
This Warranty is tied to the Design Partner, Retail Installer or Developer (“Installation Company” or “Installer” or “Partner”) who the order confirmation and invoice is addressed to, and is subject to all of the provisions set out herein.
- What the warranty covers
1.1Subject to the provisions of this Warranty, Spitfire Doors warrants for up to 10 years from date of manufacture that Doors (“Standard Warranty Period”) will be free from defects in design, material and manufacture.
- 2If notice of a claim is made in accordance with clause 4.1 below during the Standard Warranty Period:
1.2.1 within a reasonable time of discovery that the Doors do not comply with the provisions of paragraph 1.1, and
1.2.2 Spitfire, at their request has a reasonable opportunity of examining such Doors
Spitfire Doors may at its sole discretion and subject to the provisions of this Warranty supply parts ONLY, allowing for repair to the defective Door. Replacement parts are chargeable up front, and will be credited once the defected parts have been returned and inspected by Spitfire Doors in a timely manner. If Spitfire Doors (in its absolute discretion) decides that the Door cannot be repaired, or it is uneconomical to repair, then Spitfire Doors will replace the Door with a Door of the same or similar make and specification. All replaced or repaired Doors shall be warranted for the unexpired portion of the Standard Warranty Period. Labour costs are not included, and any work should be carried out by the original installer otherwise the installation warranty they provide separately will become void.
1.3 The availability and period of the Standard Warranty depends whether the door is installed in a “Marine and Hazardous Environment”, which is defined as:
1.3.1 Up to 2,000 meters (in a straight line) of UK coastline according to an ordnance survey map; please see 1.5 for full details
1.3.2 Within to 2,000 meters of a heavy industrial factory, mining or fossil fuel plant
1.3.3 Within a room with an indoor swimming pool
1.4 The availability and period of the Standard Warranty also depends on whether the door is installed in a “Commercial Application” which is defined as:
1.4.1 On a commercial premises (e.g. Office building, Shop)
1.4.2 As the entrance to a block of flats or as an apartment door
1.5 The Standard Warranty for Doors installed in a Marine and Hazardous Environment or Commercial Application is also subject to:
1.5.1 the Doors being cared for, cleaned and maintained as outlined in the maintenance instruction videos, which are available on the Spitfire Doors website.
1.6 The Standard Warranty periods are as follows:
|
|
Non-Hazardous, domestic environment – Standard Warranty |
| Free from defects in design, material and manufacture | 10 years |
| Repairability | 10 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes |
10 years |
| Gaskets & Seals | 10 years |
| Glass
within the door and side and top lights |
5 years |
| Hardware Finish | 2 years |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
2 years |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
2 years |
- The Limited Warranty periods for Marine and Hazardous Environment (“M&H Envi.”) or Commercial Application are as follows:
|
|
Marine and Hazardous domestic environment – Limited Warranty | Commercial Application -Limited Warranty |
| Free from defects in design, material and manufacture | 5 years | 2 years |
| Repairability | 5 years | 2 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes |
5 years (Excludes Matt RAL finishes. Textured RAL are recommended for M&H Envi.) |
2 years |
| Gaskets & Seals | 10 years | 2 years |
| Glass
within the door and side and top lights |
5 years | 2 years |
| Hardware Finish | 1 year (Black, Polished or Anodized Hardware is recommended in M&H Envi.) |
Zero |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
1 year | Zero |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
1 year | Zero |
2. General Conditions
2.1 This Warranty is given by Spitfire Doors subject to the following conditions:
2.1.1 Spitfire Doors shall be under no liability under this Warranty if the Door cannot be identified as a Spitfire Door and show the unique Spitfire Doors order number or product serial number when applicable
2.1.2 This Warranty is tied to the Installation Company whom the order confirmation and invoice is addressed to. This Warranty is void if a Spitfire Door has been removed from the original installation property. This Warranty will not be transferrable under any other circumstances. For the avoidance of doubt, this Warranty does not apply to Doors which are purchased second hand or through private sales, for example, eBay or ex-display Doors. In the interest of clarity, no Warranty is provided for Doors obtained in this manner
2.1.3 This Warranty will not apply if where necessary Spitfire Doors is not provided with full information including photographs, videos and reasonable access to the Property where requested, and given a reasonable period of time to carry out any assessments or supply any replacements
2.1.4 This Warranty does not apply to parts or components added to the Doors outside of the manufacturing process (including glass and hardware) by any third party or by the end user and Spitfire Doors cannot be held responsible for the parts causing issues with either operation or paintwork of the Door in any way
2.1.5 Spitfire Doors will not be responsible or liable for any form of decoration or making good associated with the repairing or replacing of the Doors
2.1.6 This Warranty does NOT apply to the installation of the Door. The installation warranty is provided by your chosen Installation Company
3. Warranty exclusions and limitations
3.1.1 In no circumstances shall Spitfire Doors be liable under this Warranty for any defect in the Doors:
3.1.2 if the defect in the Doors arises because you (or any person acting on your behalf) failed to follow Spitfire’s or the Installation Company’s oral or written instructions as to the storage, installation, use and maintenance of the Doors, including following the operational & maintenance guide videos, which are available on Spitfire Doors website. For the purposes of this Warranty, you are deemed to have reviewed our operational & maintenance guides on our website, or followed the operational & maintenance instructions given to you by your Installation Company, and Spitfire Doors is under no obligation to supply you with this information directly.
3.1.2 for labour costs or the cost of a replacement slab or frame associated with replacing a moving component that have failed due to misuse, insufficient maintenance, attempted burglary or moving parts outside of the warranty, resulting in the door being inoperable
3.1.3 if you (or any person on your behalf) alter or repair the Doors without the written consent of Spitfire Doors or you (or any person on your behalf) use the Doors for a commercial purpose or any other purpose other than for which the Doors were designed
3.1.4 if the defect arises as a result of wilful, malicious or accidental damage, improper use, negligence (other than Spitfires negligence), not reporting warning signals, such as a beeping locking system, or abnormal storage or working conditions
3.1.5 whilst payment of the price of the Doors (including any interest owing) to Spitfire Doors remains outstanding
3.1.6 if the Door has not been fitted or installed correctly
3.1.7 if Spitfire Doors was not notified at the time of purchase that the Doors were going to be installed in a Marine and Hazardous Environment or Commercial Application; or
3.1.8 if the defect arises because of fire, explosion, flood, lightning, extreme, abnormal or adverse weather conditions, acts of God, terrorism, vandalism, criminal acts or any other external influences or for any reason outside of Spitfire’s reasonable control
3.2 All rights and benefits under this Warranty will be forfeited by you if a fraudulent declaration or claim is made.
3.3 If any claim by you is determined by Spitfire Doors to be invalid (due to any of the circumstances set out in paragraph 3.1 or otherwise by Spitfire Doors acting reasonably), Spitfire Doors may charge you for any costs and expenses incurred in investigating the claim and charge for any repairs or replacements made.
3.4 Subject to Section 1, except as expressly set out in this Warranty, Spitfire Doors shall not be responsible or liable to you for losses that you suffer arising out of or in connection with this Warranty. Without prejudice, to the generality of the foregoing (subject to Section 1), Spitfire Doors shall not be responsible for:
3.4.1 loss of income or revenue
3.4.2 loss of profit
3.4.3 loss of business loss of anticipated savings
3.4.4 loss of data
3.4.5 any costs associated with installation or required remedial works
3.4.6 any waste of time, or
3.4.7 any losses whatsoever caused by or arising from any breach of any terms of an agreement (whether stand alone or part of any larger agreement) for sale of the Doors between you and the supplier of the Doors
3.5 Nothing in this Warranty excludes or limits in any way Spitfire’s liability for:
3.5.1 death or personal injury caused by Spitfire’s negligence
3.5.2 fraud or fraudulent misrepresentation
3.5.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
3.5.4 defective Doors under the Consumer Protection Act 1987, or
3.5.5 any other matter for which it would be illegal or unlawful for Spitfire Doors to exclude or attempt to exclude its liability
4. Claims procedure
4.1 To make a claim under this Warranty, you must:
4.1.1 Contact the Installation Company who owns the contract with Spitfire Doors for the Door first and the Installation Company will obtain any replacement parts from Spitfire Doors or arrange any repairs covered by themselves if necessary. Spitfire Doors must communicate with the Installation Company only, as they hold the contract for the Door
4.1.2 If you are unable to contact the original Installation Company due to insolvency, then you should engage with an alternative Design Partner, or Aluminium Retail Installer to attend your site and assess the remedial work required. Spitfire Doors will work with any Design Partner or Aluminium Retail Installer to issue replacement parts where it has been validated to be a manufacturing failure. Using an alternative supplier for remedial work will not invalidate your manufacturer’s warranty, however, any damage caused, or alteration made to the Door by this work may not be covered and will void the installation warranty given to you by your original Installation Company. Any costs or fees associated with the new installer will not be covered by Spitfire. Your installer/supplier will need to submit a Warranty Claim on your behalf
4.2 The information required in the Warranty Claim submitted by your Installation Company must include (but shall not be limited to):
4.2.1 Installation Company contact details
4.2.2 The unique order number (starting with SD) or serial number for your Door (visible on the ID plate between the hinges), along with the name of the original Installation Company and date of purchase
4.2.3 Full details of the alleged defect in your Door including at least five photographs from different perspectives, videos and a detailed description
4.2.4 Warranty claims can be submitted by your design partner/supplier/installer via one of the following options:
4.2.4.1 e-mail to tech@spitfiredoors.co.uk
4.2.4.2 Via Whatsapp on 07391 057 020
4.2.4.3 Post to Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ (Attention of: Tech Team)
4.3 If all of the information required by the Warranty Claim Form is not provided in full, Spitfire Doors will not be able to begin the claim process which could delay your claim and/or result in it being rejected.
4.4 You will be contacted within 1-3 working days of conclusion of Spitfire’s assessment of your claim with Spitfire’s conclusions, proposed next steps (if any) and/or requirements for provision of further information.
5. Governing law and jurisdiction
You agree that this Warranty, and any dispute or claim arising out of or in connection with it (including non-contractual disputes and claims) or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and you submit to the exclusive jurisdiction of the English Courts in relation to such disputes or claims.
This Warranty applies to Aluminium Front Doors installed throughout the UK and Ireland.
SPITFIRE DOORS LIMITED
S-400 TIMBER DOOR WARRANTY
The warranty set out in Clause 1 (this warranty) is given by Spitfire Doors Limited, company registered number 9665503, whose registered office is: Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ in respect of Spitfire Doors S-400 Series timber doors, (“Door” or “Doors”). This Warranty is tied to the Design Partner, Retail Installer or Developer (“Installation Company” or “Installer” or “Partner”) who the order confirmation and invoice is addressed to, and is subject to all of the provisions set out herein. What the warranty covers:
1.1 Subject to the provisions of this Warranty, Spitfire Doors warrants for up to 10 years from date of manufacture that Doors (“Standard Warranty Period”) will be free from manufacturing defects. Factory finishes are also warranted for 10 years, which excludes oiled, stained, or vintage timber finishes. All timber doors should be installed in a weather sheltered environment. With timber being a natural material, changes in the overall aesthetics, colour and finish are to be expected. With oiled, stained and vintage timber finishes, over time, the finish will naturally alter.
1.2 If notice of a claim is made in accordance with clause 4.1 below during the Standard Warranty Period:
1.2.1 within a reasonable time of discovery that the Doors do not comply with the provisions of paragraph 1.1, and
1.2.
Spitfire, at their request has a reasonable opportunity of examining such Doors
2. Spitfire Doors may at its sole discretion and subject to the provisions of this Warranty supply parts ONLY, allowing for repair to the defective Door. Replacement parts are chargeable up front and will be credited once the defected parts have been returned and inspected by Spitfire Doors in a timely manner. If Spitfire Doors (in its absolute discretion) decides that the Door cannot be repaired, or it is uneconomical to repair, then Spitfire Doors will replace the Door with a Door of the same or similar make and specification. All replaced or repaired Doors shall be warranted for the unexpired portion of the Standard Warranty Period. Labour costs are not included, and any work should be carried out by the original installer otherwise the installation warranty they provide separately will become void.
1.3 The availability and period of the Standard Warranty depends whether the door is installed in a “Marine and Hazardous Environment”, which is defined as:
1.3.1 Up to 2,000 meters (in a straight line) of UK coastline according to an ordnance survey map; please see 1.5 for full details
1.3.2 Within to 2,000 meters of a heavy industrial factory, mining or fossil fuel plant
1.3.3 Within a room with an indoor swimming pool
1.4 The availability and period of the Standard Warranty also depends on whether the door is installed in a “Commercial Application” which is defined as:
1.4.1 On a commercial premises (e.g. Office building, Shop)
1.4.2 As the entrance to a block of flats or as an apartment door
1.5 The Standard Warranty for Doors installed in a Marine and Hazardous Environment or Commercial Application is also subject to:
1.5.1 the Doors being cared for, cleaned and maintained as outlined in the maintenance instruction videos, which are available on the Spitfire Doors website.
1.6 The Standard Warranty periods are as follows:
|
|
Non-Hazardous, domestic environment – Standard Warranty |
| Free from defects in design, material and manufacture | 5 years |
| Repairability | 5 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes
Vintage timber. Oil or Stained Finshes
Oil or Stain Finishes |
10 years – mild discolouration should be expected (Excludes Matt RAL finishes. Textured RAL are recommended for M&H Envi.)
Vintage timber doors must be installed beneath a canopy. Spitfire does not offer a warranty on the timber for any Vintage timber doors.
We recommend that doors with an oil or stain finish are installed beneath a canopy. Spitfire does not offer a warranty on the timber for any doors with an oil or stain finish.
|
| Gaskets & Seals | 10 years |
| Glass
within the door and side and top lights |
5 years |
| Hardware Finish | 1 year (Black, Polished or Anodized Hardware is recommended in M&H Envi.) |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
1 year |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
1 year |
- The Limited Warranty periods for Marine and Hazardous Environment (“M&H Envi.”) or Commercial Application are as follows:
|
|
Marine and Hazardous domestic environment – Limited Warranty | Commercial Application -Limited Warranty |
| Free from defects in design, material and manufacture | 5 years | 2 years |
| Repairability | 5 years | 2 years |
| Paint
Matt & Textured RAL Colours, Wood Effects and Designer Finishes
Vintage timber.
Oil or Stained Finishes
|
5 years (Excludes Matt RAL finishes. Textured RAL are recommended for M&H Envi.) Vintage timber doors must be installed beneath a canopy. Spitfire does not offer a warranty on the timber for any Vintage timber doors.We recommend that doors with an oil or stain finish are installed beneath a canopy. Spitfire does not offer a warranty on the timber for any doors with an oil or stain finish. |
2 years |
| Gaskets & Seals | 10 years | 2 years |
| Glass
within the door and side and top lights |
5 years | 2 years |
| Hardware Finish | 1 year (Black, Polished or Anodized Hardware is recommended in M&H Envi.) |
Zero |
| Moving parts Hinges, Pivot Mechanism, Cylinders and Manual & Electronic Locks |
1 year | Zero |
| Electronic components Fingerprint Scanner or Code Pads, LED Lighting and Electric Day Latch |
1 year | Zero |
2. General Conditions
2.1 This Warranty is given by Spitfire Doors subject to the following conditions:
2.1.1 Spitfire Doors shall be under no liability under this Warranty if the Door cannot be identified as a Spitfire Door and show the unique Spitfire Doors order number or product serial number when applicable
2.1.2 This Warranty is tied to the Installation Company whom the order confirmation and invoice is addressed to. This Warranty is void if a Spitfire Door has been removed from the original installation property. This Warranty will not be transferrable under any other circumstances. For the avoidance of doubt, this Warranty does not apply to Doors which are purchased second hand or through private sales, for example, eBay or ex-display Doors. In the interest of clarity, no Warranty is provided for Doors obtained in this manner
2.1.3 This Warranty will not apply if where necessary Spitfire Doors is not provided with full information including photographs, videos and reasonable access to the Property where requested, and given a reasonable period of time to carry out any assessments or supply any replacements
2.1.4 This Warranty does not apply to parts or components added to the Doors outside of the manufacturing process (including glass and hardware) by any third party or by the end user and Spitfire Doors cannot be held responsible for the parts causing issues with either operation or paintwork of the Door in any way
2.1.5 Spitfire Doors will not be responsible or liable for any form of decoration or making good associated with the repairing or replacing of the Doors
2.1.6 This Warranty does NOT apply to the installation of the Door. The installation warranty is provided by your chosen Installation Company
3. Warranty exclusions and limitations
3.1.1 In no circumstances shall Spitfire Doors be liable under this Warranty for any defect in the Doors:
3.1.2 if the defect in the Doors arises because you (or any person acting on your behalf) failed to follow Spitfire’s or the Installation Company’s oral or written instructions as to the storage, installation, use and maintenance of the Doors, including following the operational & maintenance guide videos, which are available on Spitfire Doors website. For the purposes of this Warranty, you are deemed to have reviewed our operational & maintenance guides on our website, or followed the operational & maintenance instructions given to you by your Installation Company, and Spitfire Doors is under no obligation to supply you with this information directly.
3.1.2 for labour costs or the cost of a replacement slab or frame associated with replacing a moving component that have failed due to misuse, insufficient maintenance, attempted burglary or moving parts outside of the warranty, resulting in the door being inoperable
3.1.3 if you (or any person on your behalf) alter or repair the Doors without the written consent of Spitfire Doors or you (or any person on your behalf) use the Doors for a commercial purpose or any other purpose other than for which the Doors were designed
3.1.4 if the defect arises as a result of wilful, malicious or accidental damage, improper use, negligence (other than Spitfires negligence), not reporting warning signals, such as a beeping locking system, or abnormal storage or working conditions
3.1.5 whilst payment of the price of the Doors (including any interest owing) to Spitfire Doors remains outstanding
3.1.6 if the Door has not been fitted or installed correctly
3.1.7 if Spitfire Doors was not notified at the time of purchase that the Doors were going to be installed in a Marine and Hazardous Environment or Commercial Application; or
3.1.8 if the defect arises because of fire, explosion, flood, lightning, extreme, abnormal or adverse weather conditions, acts of God, terrorism, vandalism, criminal acts or any other external influences or for any reason outside of Spitfire’s reasonable control
3.2 All rights and benefits under this Warranty will be forfeited by you if a fraudulent declaration or claim is made.
3.3 If any claim by you is determined by Spitfire Doors to be invalid (due to any of the circumstances set out in paragraph 3.1 or otherwise by Spitfire Doors acting reasonably), Spitfire Doors may charge you for any costs and expenses incurred in investigating the claim
and charge for any repairs or replacements made.
3.4 Subject to Section 1, except as expressly set out in this Warranty, Spitfire Doors shall not be responsible or liable to you for losses that you suffer arising out of or in connection with this Warranty. Without prejudice, to the generality of the foregoing (subject to Section 1), Spitfire Doors shall not be responsible for:
3.4.1 loss of income or revenue
3.4.2 loss of profit
3.4.3 loss of business loss of anticipated savings
3.4.4 loss of data
3.4.5 any costs associated with installation or required remedial works
3.4.6 any waste of time, or
3.4.7 any losses whatsoever caused by or arising from any breach of any terms of an agreement (whether stand alone or part of any larger agreement) for sale of the Doors between you and the supplier of the Doors
3.5 Nothing in this Warranty excludes or limits in any way Spitfire’s liability for:
3.5.1 death or personal injury caused by Spitfire’s negligence
3.5.2 fraud or fraudulent misrepresentation
3.5.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
3.5.4 defective Doors under the Consumer Protection Act 1987, or
3.5.5 any other matter for which it would be illegal or unlawful for Spitfire Doors to exclude or attempt to exclude its liability
4. Claims procedure
4.1 To make a claim under this Warranty, you must:
4.1.1 Contact the Installation Company who owns the contract with Spitfire Doors for the Door first and the Installation Company will obtain any replacement parts from Spitfire Doors or arrange any repairs covered by themselves if necessary. Spitfire Doors must communicate with the Installation Company only, as they hold the contract for the Door
4.1.2 If you are unable to contact the original Installation Company due to insolvency, then you should engage with an alternative Design Partner, or Aluminium Retail Installer to attend your site and assess the remedial work required. Spitfire Doors will work with any Design Partner or Aluminium Retail Installer to issue replacement parts where it has been validated to be a manufacturing failure. Using an alternative supplier for remedial work will not invalidate your manufacturer’s warranty, however, any damage caused, or alteration made to the Door by this work may not be covered and will void the installation warranty given to you by your original Installation Company. Any costs or fees associated with the new installer will not be covered by Spitfire. Your installer/supplier will need to submit a Warranty Claim on your behalf
4.2 The information required in the Warranty Claim submitted by your Installation Company must include (but shall not be limited to):
4.2.1 Installation Company contact details
4.2.2 Full details of the alleged defect in your Door including at least five photographs from different perspectives, videos and a detailed description
4.2.3 Warranty claims can be submitted by your design partner/supplier/installer via one of the following options: 4.2.4.1 e-mail to tech@spitfiredoors.co.uk
4.2.4.2 Via Whatsapp on 07391 057 020
4.2.4.3 Post to Spitfire Doors Limited, Dogrose Hangar, 5 Snape Road, Macclesfield, Cheshire, SK10 2NZ (Attention of: Tech Team)
4.3 If all of the information required by the Warranty Claim Form is not provided in full, Spitfire Doors will not be able to begin the claim process which could delay your claim and/or result in it being rejected.
4.4 You will be contacted within 1-3 working days of conclusion of Spitfire’s assessment of your claim with Spitfire’s conclusions, proposed next steps (if any) and/or requirements for provision of further information.
5. Governing law and jurisdiction You agree that this Warranty, and any dispute or claim arising out of or in connection with it (including non-contractual disputes and claims) or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales and you submit to the exclusive jurisdiction of the English Courts in relation to such disputes or claims.
This Warranty applies to Timber Front Doors installed throughout the UK and Ireland.